Refund & Exchange Policy

Returns
30 days from date of purchase. Product must be in good condition, undamaged and returned in original packaging.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Authorization is required to complete any return or exchange

You must also contact us to request return authorization. Once you receive authorization, a return label will be sent to you.

Please do not send any items without return authorization as we will not be able to track these items and accounts associated with the return/ exchange.

Returns can only be processed once an item has been received

Defective or damaged items

If your item arrives and is damaged or effective you then you must notify us immediately. You must also provide photo evidence of the damage/ defect. If you do not document the damage or fail to notify us, your return and or exchange may be denied.

Non returnable items:
Gift cards
Downloadable software products
Some health and personal care items
Item sold at 50% markdown

Please do not send your purchase back to the manufacturer.

There are certain situations where refunds are not granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons due to buyer misuse/ damage. Any item that is returned more than 30 days after purchase date

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@dgitrends.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded and may only be exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@dgitrends.com and send your item to: Dgitrends, 400 Tenafly Road, P.O Box 323, Tenafly NJ 07670.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: DGITRENDS/ Returns, 400 Tenafly Road, P.O Box 323, Tenafly NJ 07670

Unless damaged, shipping fees will be deducted from the purchase price. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.